For the Love of

Rather average solicitor firm, had some dealings with them a few years ago but to be fair we were stalled a lot mostly because of clerical issues so the case was opened for much longer than necessary, a few days ago I decided to call them up and ask about what papers I need in a certain situation. The person at the other end was absolutely clueless, would not use again for the simple fact they just don`t put enough effort in to dealing with customers.