Purchasing the house was a good and pretty smooth experience, however after the purchase we have been given no support with issues that should be fixed under warranty. Most of them still outstanding almost 2 years from the purchase. I would never advise anyone to buy from Countryside, but if you must prepare yourself for dealing with the worst customer service you can imagine. Don’t get deceived by the NHBC warranty. One of our complaints have been with for 14 months now, 11 months from the resolution decision there is still no progress. Very disappointed.