Terms and Conditions

Honest reviews

Terms and conditions

  1. Introduction

1.1    These terms and conditions govern your use of the Honest Reviews website, including the submission of reviews, the creation and claiming of directory listings, the provision and publication of advertisements on the website and the use of the website live chat system.

1.2    By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3    If you purchase any services from us, register with our directory, claim a directory listing or submit a review to our website, we will ask you to expressly agree to these terms and conditions.

  1. Copyright notice

2.1    Copyright (c) 2020 Honest Reviews Limited.

2.2    Subject to the express provisions of these terms and conditions:

(a)    we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b)    all the copyright and other intellectual property rights in our website and the material on our website are reserved.

  1. Permission to use website

3.1    You may:

(a)    view pages from our website in a web browser;

(b)    download pages from our website for caching in a web browser;

(c)    print pages from our website, providing that such printing is not systematic or excessive; and

(d)    use our website services by means of a web browser,

subject to the other provisions of these terms and conditions.

3.2    Except as expressly permitted by Section 3.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

3.3    You may add and edit directory listing and review on our website in accordance with these terms and conditions and as permitted by the website. Subject to this, you must not edit or otherwise modify any material on our website.

3.4    Unless you own or control the relevant rights in the material, you must not:

(a)    republish material from our website (including republication on another website);

(b)    sell, rent or sub-license material from our website;

(c)    show any material from our website in public;

(d)    exploit material from our website for a commercial purpose; or

(e)    redistribute material from our website.

3.5    We reserve the right to suspend or restrict access to our website, to areas of our website and/or to functionality upon our website. We may, for example, suspend access to the website during server maintenance or when we update the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

  1. Misuse of website

4.1    You must not:

(a)    use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;

(b)    use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)    hack or otherwise tamper with our website;

(d)    probe, scan or test the vulnerability of our website without our permission;

(e)    circumvent any authentication or security systems or processes on or relating to our website;

(f)    use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(g)    impose an unreasonably large load on our website resources (including bandwidth, storage capacity and processing capacity);

(h)    decrypt or decipher any communications sent by or to our website without our permission;

(i)     conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(j)     access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;

(k)    use our website except by means of our public interfaces;

(l)     violate the directives set out in the robots.txt file for our website;

(m)   unless we have agreed otherwise in writing, use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing); or

(n)    do anything that interferes with the normal use of our website.

4.2    You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

  1. Use on behalf of organisation

5.1    If you use our website or expressly agree to these terms and conditions in the course of a business or other organisational project, then by so doing you bind both:

(a)    yourself; and

(b)    the person, firm, company or other legal entity that operates that business or organisational project,

to these terms and conditions, and in these circumstances references to “you” in these terms and conditions are to both the individual user and the relevant person, company or legal entity, unless the context requires otherwise.

  1. Accounts

6.1    You must not allow any other person to use your account to access the website.

6.2    You must notify us in writing immediately if you become aware of any unauthorised use of your account.

6.3    You must not use any other person’s account to access the website unless you have that person’s express permission to do so.

  1. User login details

7.1    If you register for an account with our website, you will be asked to choose a user ID and password.

7.2    Your user ID must not be liable to mislead and must comply with the content rules set out in Section 18; you must not use your account or user ID for or in connection with the impersonation of any person.

7.3    You must keep your password confidential.

7.4    You must notify us in writing immediately if you become aware of any disclosure of your password.

7.5    You are responsible for any activity on our website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

  1. Cancellation and suspension of account

8.1    We may:

(a)    suspend your account;

(b)    cancel your account; and/or

(c)    edit your account details,

at any time in our sole discretion without notice or explanation, providing that if we cancel any services you have paid for and you have not breached these terms and conditions, we will refund to you a pro rata amount of your payment, such amount to be calculated by us using any reasonable methodology.

8.2    You may cancel your account on our website using your account control panel on the website. You will not be entitled to any refund if you cancel your account in accordance with this Section 8.2.

  1. Reviews

9.1    We publish reviews of solicitors and firms of solicitors on our website. These reviews may be particular to our website or may be taken from a third party (such as Google, Inc) and used under licence.

9.2    Reviewers are or may be independent from us; accordingly, reviews published on our website do not necessarily reflect our views and opinions. We do not usually review or edit reviews published on our website.

9.3    You acknowledge that reviews published on our website may be out of date, biased, partial, misleading and/or inaccurate.

9.4    You should not rely upon reviews published on our website to make decisions or determine courses of action, and you should conduct your own research before making a decision or embarking upon a course of action.

9.5    Subject to Section 21.1, we will not be liable to you for any loss or damage arising from any reliance you may place on any review published on the website.

  1. Your reviews

10.1  You may submit reviews for publication on the website, subject to these terms and conditions.

10.2  Your reviews must be honest, reasonable and bona fide reviews of solicitors and firms of solicitors.

10.3  You may only post a review if you are or have been, within the period of 12 months preceding the date of submission of the review, a client of the relevant solicitor or firm.

10.4  You must not post a review if:

(a)    you are the subject of the review;

(b)    you have a financial interest in the subject of the review;

(c)    you are an owner, partner, member, employee, business partner or affiliate of any person who has a financial interest in the subject of the review; and/or

(d)    you are otherwise connected with, or related to, any person who has a financial interest in the subject of the review.

10.5  For the avoidance of doubt, your reviews constitute “your content” for the purposes of Section 17 and Section 18.

10.6  You acknowledge that we may publish and otherwise use, in conjunction with your reviews, your user ID, but we shall have no obligation to do so.

10.7  You hereby waive all your moral rights in your reviews to the maximum extent permitted by applicable law and warrant that all other moral rights in your reviews have been waived to the maximum extent permitted by applicable law.

  1. Live chat with a solicitor

11.1  Through our website you may have the opportunity to engage in a live chat with a solicitor.

11.2  When using the live chat facility, you will connect directly with the solicitor, and we will have no access to any messages content that you send or receive during the course of a live chat.

11.3  You acknowledge that we have no control over or responsibility for any information, guidance or advice that you may receive through the live chat facility.

11.4  No lawyer-client, solicitor-client or attorney-client relationship shall be created through the use of our website.

11.5  You acknowledge that, because of the limited nature of communication through our website’s live chat features, any assistance you may receive using any such features is likely to be incomplete. Any assistance you may receive using our website’s live chat features does not constitute specific advice and accordingly should not be relied upon without further independent confirmation.

 

11.6  Subject to Section 21.1, we shall have no liability to you in relation to any loss or damage that you may suffer or incur arising out of the use of the live chat facility, any information, guidance or advice provided to you through the live chat facility, or any reliance you may place thereupon.

  1. Directory

12.1  We publish a directory of solicitors and firms of solicitors on our website.  We may from time to time expand the directory to cover other categories of professional.

12.2  You may submit a free listing to our directory using our website. If we accept your free directory listing submission, it will remain published on our website indefinitely, subject to termination or deletion in accordance with these terms and conditions. We may delete a free directory listing at any time, with or without notice to you.

12.3  You may also submit a paid listing to our directory using our website. You will have the opportunity to identify and correct input errors prior to making your order. Paid submissions include the benefits specified on our website when you make the purchase. If we accept a paid directory submission, it will remain published on our website for the relevant period specified on our website, subject to termination or deletion in accordance with these terms and conditions. We may delete a paid directory listing at any time, providing that if we delete a paid listing in accordance with this Section 12.3 before the end of the period in respect of which listing fees have been paid, we will refund to you a portion of those listing fees reflecting the unexpired listing period, such portion to be calculated by us on a pro rata basis using any reasonable methodology.

14.4  By submitting or claiming a directory entry, you agree to the following:

(a)    you meet and continue to meet for so long as the directory entry remains published the relevant criteria specified on our website (in the case of a solicitor, you must be on the Roll of Solicitors maintained by the relevant authority in England & Wales, Scotland or Northern Ireland);

(b)    you must immediately notify us if you cease to meet the requirements referred to in Section 14.4(a);

(c)    we reserve the right to refuse to grant a directory entry to any person or firm;

(d)    you must provide a good professional service to any client or prospective client introduced to you through our website, including complying in all respects with your professional and legal obligations in relation to such persons;

(e)    you agree to the publication of reviews relating to you and your business, by others, on our website; you acknowledge that such reviews may be critical or defamatory or otherwise unlawful; and, subject to Section 21.1, you agree that you will not hold us liable in respect of any such reviews, irrespective of whether we are aware or ought to have been aware of such reviews; and

(f)    you acknowledge that we have no control over the content of reviews that we take from a third party source and, if you have a complaint regarding such a review, you should address that to the relevant third party.

  1. Rules about directory submissions

13.1  Each submission to our directory must be a listing in respect of a solicitor or firm of solicitors.

13.2  For the avoidance of doubt, your directory submissions constitute “your content” for the purposes of Section 17 and Section 18 and must comply with the acceptable use rules set out in Section 4.

13.3  You must keep your directory submissions up to date using our website interface.

13.4  Your directory submissions must not relate to any unlawful business, product or service; and you must not make any directory submission with a view to conducting any unlawful activity or entering into any unlawful contract or arrangement.

13.5  Without prejudice to our other rights under these terms and conditions, we reserve the right to reject or delete directory submissions that breach these terms and conditions, or that do not meet the additional guidelines for submissions published on our website.

13.6  If we reject or delete a directory submission in accordance with this Section 13, we will not refund any applicable charges.

  1. Advertisements and live chat services

14.1  If you wish to advertise on our website outside the directory, by way of a banner advertisement or other advertisement, or if you wish to interact with website users to market your legal services, you should contact us directly.

14.2  Advertisements submitted to our website must constitute bona fide advertisements that are true, fair and accurate in all respects.

14.3  Advertisements submitted to our website must not be for any product, service or other subject matter that:

(a)    breaches any laws, regulations or codes;

(b)    infringes any third party intellectual property rights or other legal rights; or

(c)    may give rise to a cause of action against any person,

in each case in any jurisdiction and under any applicable law.

14.4  Advertisements submitted to our website must not be for any product, service or other subject matter that:

(a)    consists of or contains material that would, if published on our website by you, contravene the provisions of Section 18; or

(b)    is or relates to:

(i)     drugs, narcotics, steroids or controlled substances;

(ii)    obscene, indecent, pornographic or sexually explicit materials;

(iii)    knives, swords, firearms or other weapons;

(iv)   ammunition for any weapon;

(v)    items that encourage or facilitate criminal acts or civil wrongs; or

(vi)   items that encourage or facilitate the infringement of any intellectual property right.

14.5  Your advertisements and all material sent using the live chat system must comply with the requirements of Section 4 and Section 18.

14.6  You grant to us a worldwide, non-exclusive, royalty-free licence to publish your advertisements on our website, and to copy, alter and store your advertisements in connection with their publication on our website, together with the right to sub-license these rights.

14.7  Advertisements submitted for publication on our website will be individually reviewed.

14.8  Without prejudice to our other rights under these terms and conditions, we reserve the rights to reject, unpublish or delete advertisements that breach these terms and conditions or that do not meet any additional guidelines for submissions published on our website. If we reject, unpublish or delete an advertisement in accordance with this Section 14.8, we will not refund any applicable listing fees.

14.9  If we accept your advertisement submission, then it will remain published on our website for the relevant period you have paid for, subject to these terms and conditions.

  1. Our role

15.1  You acknowledge that:

(a)    we do not confirm the identity of all website users, check their credit worthiness or bona fides, or otherwise vet them;

(b)    we do not comprehensively check, audit or monitor the information contained in directory listings;

(c)    we are not party to any contract for the sale or supply of legal services advertised on or in relation to our website;

(d)    we are not involved in any transaction between a customer and a solicitor in any way; and

(e)    we are not the agents for any customer or solicitor,

and accordingly we will not be liable to any person in relation to the offer for sale or sale or supply of any services advertised on or in relation to our website; furthermore we are not responsible for the enforcement of any contractual obligations arising out of a contract for the sale or supply of any services and we will have no obligation to mediate between the parties to any such contract.

15.2  The provisions of this Section 15 are subject to Section 21.1.

  1. Fees

16.1  The fees in respect of our directory, advertising and other website services will be as set out on the website from time to time or agreed with you individually in writing.

16.2  All amounts stated in or in relation to these terms and conditions or on our website are stated exclusive of any applicable VAT.

16.3  You must pay to us the fees in respect of our website services in advance, in cleared funds, in accordance with any instructions on our website.

16.4  We may vary fees from time to time by posting new fees on our website, but this will not affect fees for services that have been previously paid.

16.5  If you dispute any payment made to us, you must contact us immediately and provide full details of your claim.

16.6  If you make an unjustified credit card, debit card or other charge-back then you will be liable to pay us, within 7 days following the date of our written request:

(a)    an amount equal to the amount of the charge-back;

(b)    all third party expenses incurred by us in relation to the charge-back (including charges made by our or your bank or payment processor or card issuer);

(c)    an administration fee of GBP 25.00; and

(d)    all our reasonable costs, losses and expenses incurred in recovering the amounts referred to in this Section 16.6 (including without limitation legal fees and debt collection fees),

and for the avoidance of doubt, if you fail to recognise or fail to remember the source of an entry on your card statement or other financial statement, and make a charge-back as a result, this will constitute an unjustified charge-back for the purposes of this Section 16.6.

16.7  If you owe us any amount under or relating to these terms and conditions, we may suspend or withdraw the provision of services to you.

16.8  We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you written notice of the set-off.

  1. Our rights to use your content

17.1  In these terms and conditions, “your content” means all reviews, directory listing material and other works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

17.2  You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

17.3  You grant to us the right to sub-license the rights licensed under Section 17.2.

17.4  You grant to us the right to bring an action for infringement of the rights licensed under Section 17.2.

17.5  You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

17.6  You may edit your content to the extent permitted using the editing functionality made available on our website.

17.7  Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

  1. Rules about your content

18.1  You warrant and represent that your content will comply with these terms and conditions.

18.2  Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

18.3  Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a)    be libellous or maliciously false;

(b)    be obscene or indecent;

(c)    infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;

(d)    infringe any right of confidence, right of privacy or right under data protection legislation;

(e)    constitute negligent advice or contain any negligent statement;

(f)    constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

(g)    be in contempt of any court or in breach of any court order;

(h)    be in breach of racial or religious hatred or discrimination legislation;

(i)     be in breach of official secrets legislation;

(j)     be in breach of any contractual obligation owed to any person;

(k)    depict violence in an explicit, graphic or gratuitous manner;

(l)     be pornographic, lewd, suggestive or sexually explicit;

(m)   be untrue, false, inaccurate or misleading;

(n)    consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

(o)    constitute spam;

(p)    be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or

(q)    cause annoyance, inconvenience or needless anxiety to any person.

18.4  Your content must be appropriate, civil and tasteful, and accord with generally accepted standards of etiquette and behaviour on the internet.

18.5  You must not use our website to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms and conditions.

18.6  You must not submit to our website any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

  1. Report abuse

19.1  If you learn of any unlawful material or activity on our website, or any material or activity that breaches these terms and conditions, please let us know.

19.2  You can let us know about any such material or activity by email or using our abuse reporting form.

  1. Limited warranties

20.1  Our website contains general legal information. The legal information is not advice and should not be treated as such.

20.2  You must not rely on the legal information on our website as an alternative to legal advice from your lawyer or other professional legal services provider. If you have any specific questions about any legal matter, you should consult your lawyer or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of information on our website.

20.3  We do not warrant or represent:

(a)    the completeness or accuracy of the information published on our website;

(b)    that the material on the website is up to date;

(c)    that the website will operate without fault; or

(d)    that the website or any service on the website will remain available.

20.4  We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

20.5  To the maximum extent permitted by applicable law and subject to Section 21.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

  1. Limitations and exclusions of liability

21.1  Nothing in these terms and conditions will:

(a)    limit or exclude any liability for death or personal injury resulting from negligence;

(b)    limit or exclude any liability for fraud or fraudulent misrepresentation;

(c)    limit any liabilities in any way that is not permitted under applicable law; or

(d)    exclude any liabilities that may not be excluded under applicable law.

21.2  The limitations and exclusions of liability set out in this Section 21 and elsewhere in these terms and conditions:

(a)    are subject to Section 21.1; and

(b)    govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

21.3  To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

21.4  We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

21.5  We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

21.6  We will not be liable to you in respect of any loss or corruption of any data, database or software.

21.7  We will not be liable to you in respect of any special, indirect or consequential loss or damage.

21.8  You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

21.9  Our aggregate liability to you in respect of any contract to provide services to you under these terms and conditions shall not exceed the greater of:

(a)    GBP 100; and

(b)    the total amount paid and payable to us under the contract.

  1. Indemnity

22.1  You hereby indemnify us, and undertake to keep us indemnified, against any and all losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute) incurred or suffered by us and arising directly or indirectly out of your use of our website or any breach by you of any provision of these terms and conditions.

  1. Breaches of these terms and conditions

23.1  Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a)    send you one or more formal warnings;

(b)    temporarily suspend your access to our website;

(c)    permanently prohibit you from accessing our website;

(d)    block computers using your IP address from accessing our website;

(e)    contact any or all of your internet service providers and request that they block your access to our website;

(f)    commence legal action against you, whether for breach of contract or otherwise; and/or

(g)    suspend or delete your account on our website.

23.2  Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

  1. Third party websites

24.1  Our website includes hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations.

24.2  We have no control over third party websites and their contents, and subject to Section 21.1 we accept no responsibility for them or for any loss or damage that may arise from your use of them.

  1. Trade marks

25.1  HONEST REVIEWS, our logos and our other registered and unregistered trade marks are trade marks belonging to us; we give no permission for the use of these trade marks, and such use may constitute an infringement of our rights.

25.2  The third party registered and unregistered trade marks or service marks on our website are the property of their respective owners and, unless stated otherwise in these terms and conditions, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any licence to exercise such rights.

  1. Variation

26.1  We may revise these terms and conditions from time to time.

26.2  The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

26.3  If you have given your express agreement to these terms and conditions, we may ask for your express agreement to any revision of these terms and conditions when you log into the website; and if you do not give your express agreement to the revised terms and conditions when requested, we will disable or delete your account on the website, and you must stop using the website.

  1. Assignment

27.1  You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

27.2  You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

  1. Severability

28.1  If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

28.2  If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  1. Third party rights

29.1  A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

29.2  The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

  1. Entire agreement

30.1  Subject to Section 21.1, these terms and conditions shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

  1. Law and jurisdiction

31.1  These terms and conditions shall be governed by and construed in accordance with English law.

31.2  Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

  1. Statutory and regulatory disclosures

32.1  We will not file a copy of these terms and conditions specifically in relation to each user or customer and, if we update these terms and conditions, the version to which you originally agreed will no longer be available on our website. We recommend that you consider saving a copy of these terms and conditions for future reference.

32.2  These terms and conditions are available in the English language only.

  1. Our details

33.1  This website is owned and operated by Honest Reviews Limited.

33.2  We are registered in England and Wales under registration number 12583055, and our registered office is at 113 Baguley Avenue, Widnes, Cheshire, England, WA8 8XG.

33.3  You can contact us:

(a)    by post, to the postal address given above;

(b)    using our website contact form; or

(c)    by email, using the email address published on our website.